Shipping Policy

Thank you for shopping with Isla Bondi. Below you'll find everything you need to know about how we process and ship your order.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. During sale periods or high-demand launches, processing may take slightly longer — we'll always keep you updated via email if this happens.

Shipping Options

We currently offer two shipping methods for orders within Australia:

Method	Carrier	Estimated Delivery	Cost
Standard Shipping	Australia Post	6–12 business days	Free
Premium Shipping	DHL Express	6–12 business days	$5.00

Delivery times begin from the date of shipment, not the date of order, and are estimates only — they may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you'll receive a confirmation email with a tracking number and link so you can follow your parcel's journey in real time.

Shipping Delays

While we work hard to ensure timely delivery, occasional delays can happen — particularly during peak seasons (holidays, major sales events). We appreciate your patience and are always happy to help track down a delayed order at info@islabondi.au.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us as soon as possible at info@islabondi.au — we'll do our best to update it before the order ships, but we can't guarantee changes once an order has been processed.

Lost or Damaged Parcels

If your order arrives damaged, or if tracking shows delivery but you haven't received your parcel, please contact us at info@islabondi.au within 3 days of the expected delivery date so we can investigate with the carrier and find the best resolution for you.

Questions?

If you have any questions about your order or our shipping process, reach out to us anytime at info@islabondi.au.