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CLEARANCE SALE ENDS AT 11:59PM

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Frequently Asked Questions

Will you restock after the sale ends?

No. After a 15-year journey, Isla Bondi is closing its doors for good. Once a product sells out, it won't come back — every purchase is now your last chance to own a piece of our story.

Can I still return items during the closing sale?

Yes, absolutely. Despite the closure, returns work as normal within 30 days. We want even your last purchase from Isla Bondi to feel safe and worry-free.

What payment methods do you accept?

Yes, absolutely! For your convenience and security, we accept payment via Apple Pay, Google Pay, and credit/debit cards (Visa and Mastercard). The entire payment process is 100% secure and encrypted.

How do I contact Isla Bondi?

Our team is happy to help! You can contact us anytime by email: info@islabondi.au. We're available every day, from 9am–11pm, and usually respond within 24 hours.

How do I track my order?

Once your order ships from our warehouse, you'll receive a confirmation email with a tracking number. You can use this code on our 'Track Order' page or directly on the carrier's website to follow your delivery in real time.

Can I return a product if I'm not satisfied?

Absolutely. Your satisfaction matters most to us. If the product doesn't meet your expectations or has a defect, you have 30 days (from receipt) to contact us and request a return or exchange in accordance with Australian Consumer Law. Just send us an email and we'll start the process.

Can I change my order after placing it?

If you let us know within 24 hours, we'll try to adjust your order to your requirements. However, your order is processed as quickly as possible, so please don't wait too long.

30-Day Money-Back Guarantee

Shop with confidence – if you're not happy with your product, you can return it free of charge within 30 days for a full refund. No questions asked, no risk.

Free Shipping in Australia

We offer fast and reliable delivery. Enjoy free standard shipping on all orders within Australia.

24/7 Customer Service

We're always here for you. Contact us anytime at info@islabondi.au — our team will respond as soon as possible.

SECURE PAYMENT METHODS

You can pay for your order securely with Visa, Mastercard, Apple Pay, Google Pay, or another debit/credit card.