Contact us by email at info@islabondi.au. Include your order number, a description of the problem, and attach any necessary photos.

Placing an order with us is very simple: once you've added a product to your cart, you can complete your order by clicking the "Checkout" button.

You can do this easily during the checkout process, where you're logged in automatically. You'll be guided through a three-step process (address – payment method – confirmation), and can complete your order.

We also offer the option to order without creating a customer account.

To do this, click "Continue" in the registration form. Complete your order by following the three-step process (your details – payment – order).

Once your order is complete, you'll receive a confirmation email containing the products ordered, as well as your shipping and billing address and chosen payment method.

If anything isn't right, you can start a return process.

Order processing takes 1–3 business days. After that, delivery takes 6–12 business days for in-stock products.

You can track your order by clicking the tracking link in the delivery confirmation email you received.
If you can't find the confirmation email in your inbox, check your junk mail folder.

If you haven't received your product(s):

1) Check whether there's an error in the delivery address;

2) Contact the courier;

3) Check your mailbox or ask your neighbours if they received the package for you.

4) In rare cases, packages may be marked as delivered up to 48 hours before they actually arrive.

If you haven't received your product within 3 business days of the stated delivery date, send an email to info@islabondi.au (include your order number and the reason).

If you notice that your order hasn't been delivered, check the delivery address details in your confirmation. If the address is correct, we recommend contacting the courier first, as this is the most effective way to track your order and arrange a new delivery.

If your order is eligible for return, start the return process like this:

1. Send an email via the website's "Contact" section.

2. Make sure the email includes the following details:
- Order number
- Reason for the return
- Photo of the product if it's damaged
- Customer's first and last name
- Customer's address

We'll contact you with the return address.

You'll receive a full refund for your order if you return it in its entirety.

If the product we delivered is damaged, faulty, or doesn't meet your needs, you can of course lodge a claim and return it free of charge via the return form.

You'll find all the information you need about returns under "How do I make a return?".

Once we've received and inspected the returned products, you'll receive a refund of the invoice value within 14 days via your original payment method.